We want you to be satisfied with your purchase from Al Hasanat. If an item is incorrect, damaged, defective or otherwise eligible for return, please contact us with your order details.

Return eligibility

Eligible items must be unused, unopened and in their original condition and packaging, unless the item was supplied damaged or defective. Proof of purchase is required.

Requesting a return

Please contact us with your order number, the item concerned and the reason for the request. Photographs may be required for damaged, defective or incorrect items. Returns must be approved before products are sent back.

Items that may not be returned

Used or opened products, items damaged through misuse, and custom or special-order products may not be eligible for return. This does not affect any rights provided under applicable UAE consumer protection law.

Refunds

Returned items will be inspected after receipt. When a refund is approved, it will be issued through the original payment method. Processing times may vary depending on the payment provider or bank.

Original delivery charges are generally non-refundable unless the wrong, damaged or defective item was supplied. Return-delivery costs may be deducted where the return is not caused by an Al Hasanat error.

Exchanges

Exchanges are subject to product availability. If a replacement is unavailable, an approved refund may be offered instead.

Contact us

For return assistance, use our Contact Us page or call +971 55 926 4786.